A direct way to reach the team
Write to support@softlaneai.org with a short subject describing the issue. Explain what you were trying to do, what happened and the help you are seeking. An app-user, task or purchase reference is useful if you have one; say when a detail is unknown. You do not need a Soft Lane registration or login to contact us.
Soft Lane: Image To Video is the Android app identified by com.abacushomedale.softlane. It is not yet released on Google Play, and no public store download link is available. Its features are image-to-video, video templates, AI images and image templates. The website displays one-time diamond pack information, while the final price, taxes and purchase terms are shown in the app and checkout. All users may buy packs, purchased diamonds do not expire, and Soft Lane has no subscriptions. This website does not take payments.
Provide accurate available information about an actual order or support problem so it can be located and understood. That does not require fictional artwork or imaginative prompts to depict real events. Do not send passwords, verification codes, full card details or unrelated identity documents.
If you are following up, refer to the earlier exchange and explain what remains unresolved. Keeping the issue together helps us understand its history without repeatedly collecting the same material. An operational support conversation does not enrol you in unrelated marketing.
Describe a technical or creation issue
Useful context includes your device model, Android version, app version, the approximate time, the feature being used and any error text. Say whether the problem involved image-to-video, a video template, an AI image or an image template. Describe the steps immediately before it happened and include an available generation reference.
A cropped screenshot can help explain what appeared on screen. Remove unrelated personal information first. Do not resend a sensitive source photo or video unless it is necessary and support has explained why. A description of the behaviour may be enough to investigate a general technical issue without retaining the creative material.
All creation information in support correspondence, references or attachments remains subject to its original 36-hour deadline from upload start, or prompt submission without an upload. Contacting us, attaching a file or opening a support case does not restart that period. The rule covers outputs, task details, metadata and links as well as source media.
Once creation information has been erased, we may no longer be able to inspect the original request or recover its result. A necessary independent support record must not retain that creation's contents, metadata or associations after the deadline. Support information is not used to train AI.
Report content or a possible rights violation
Open the relevant creation's detail page and use its report option to submit a concern without leaving Soft Lane. Email is an additional route when the app is inaccessible or you need to raise a rights complaint. A report can concern harmful content, someone else's likeness, copyright, privacy or another protected right.
Describe the issue and provide an available reference. If you are reporting use of your work or likeness, explain your connection to it and the right you believe is affected. Do not forward illegal material or unnecessary private, intimate or identifying information. We may ask for the minimum further detail needed to understand the concern.
Reports help us investigate and decide on appropriate safety, moderation or other action. Soft Lane does not permit child exploitation, non-consensual intimate material, deceptive impersonation, threats or other prohibited uses described in the Terms. A report is not conclusive proof of wrongdoing, and you may explain why you believe a restriction or decision is mistaken.
Reporting does not extend the original deadline for creation content, task references, metadata or attachments. Any independent record necessary to handle a concern must be separated from that creation information and its associations by the same deadline. The report and its contents are not sent to Adjust and are not used for AI training.
Help with a transaction or your information
For a missing paid benefit, duplicate charge or another purchase issue, include the available Google Play order ID, date and a description of the mismatch. We do not need your store password or full banking details. The purchase policy explains the Google Play route, approved-refund entitlement adjustments and consumer remedies.
To delete app-user data, use Personal Settings or email us independently. Email works without app access, reinstallation or a Soft Lane login. If you lack an identifier, say so; we can consider what proportionate information is needed to locate your records and verify your authority.
For another privacy request, describe the information or right involved, such as access, correction, deletion, restriction, objection or a complaint. The Privacy Policy explains the rights that may apply, verification and relevant review routes. We ask for only the information reasonably needed to handle the request.
You may request deletion while a purchase issue remains unresolved. Neither request requires abandoning the other, and deletion does not automatically request a refund. A support or payment matter cannot be used to retain creation data beyond its original deadline. State both purposes if the same message concerns both matters.
Who provides Soft Lane
Soft Lane: Image To Video is operated by Abacus Homedale LLC. Our postal address is 4543 S Holladay Blvd, Holladay, UT 84117-4425, United States. The official website is https://www.softlaneai.org. Use support@softlaneai.org for product, purchase, content and privacy enquiries so the matter can reach the appropriate person.
If an issue remains unresolved, reply with the earlier reference and explain what you would like reviewed. Include relevant new information rather than resending unnecessary private files. We may retain independent correspondence where needed for the issue, a dispute or another justified purpose explained in the Privacy Policy, subject to the separate limits on creation information.
All creation content, metadata and links in correspondence must be removed by the original creation deadline, including copies in support systems, processors, logs and backups. Keeping an independent record of a necessary action does not permit keeping the creation behind it, and no user information is used for AI training.
An applicable store review, privacy authority or other lawful complaint route remains available to you. Contacting support does not suspend a legal deadline or require you to give up a right to seek a remedy elsewhere.