Use the deletion option in Personal Settings
In Soft Lane, open Personal Settings and choose the account deletion option. Read the confirmation details, then confirm using the steps shown in the app. That option removes the app user record and related personal information; its name does not mean you have to register an account or sign in.
Soft Lane is currently in development for Android and has not yet been released on Google Play. The email route below is available for enquiries before release and as an independent route whenever the app cannot be opened, is no longer installed or its deletion flow cannot be completed.
You do not have to complete an in-app request before emailing us. Contact support if a step is unavailable or unclear. A Google account used for store purchases is separate: deleting Soft Lane records does not close that account or remove information held independently by Google under its own obligations and privacy notice.
Ask directly without opening the app
Email support@softlaneai.org with a subject such as “Soft Lane data deletion” and state that you want your app user record and associated personal information removed. No Soft Lane registered email address, password, sign-in or reinstallation is required. Email can also be used when you have already tried the in-app route.
Include an available app-user reference, generation reference or relevant Google Play order reference if it will help us locate the records. If you do not have an identifier, explain what information is available; do not invent a reference or assume that the absence of one prevents you from making a request.
We ask only for information reasonably needed to identify the relevant records and confirm your authority to request their deletion. Limited additional verification may be necessary to protect someone else's data. We can discuss proportionate alternatives where a reference is unavailable, without imposing a new Soft Lane login requirement.
Do not send store passwords, verification codes, complete payment details, unrelated identity documents or unnecessary copies of creative files. State the purpose of your request first. Any additional information requested should have a clear connection to locating the records or verifying the request.
Save what you want to keep
Export any available image or video you want to retain before deletion or the ordinary creation-data deadline. Once a record and its media have been erased, they cannot be restored from that deleted record. Removal may also erase task history and the associations that connected your device with previous activity.
A file already downloaded to your device or shared with another person or independent service is a separate copy. Manage it through the relevant device or recipient. A request to Soft Lane reaches the systems we control and processors acting for us; it does not remove files outside those systems or delete your Google account.
Keep an available receipt or order reference for an unresolved purchase. You can raise a missing paid benefit before or alongside a deletion request, but doing so is not a prerequisite for deletion. You do not have to withdraw a valid purchase claim in order to ask for removal of your personal information.
Soft Lane has no subscriptions or recurring renewal to cancel. Data deletion and uninstalling the app do not automatically request a refund for an earlier purchase. If you want both purchase help and deletion, describe both matters so that the relevant requests and any necessary independent records can be handled separately.
Removal includes the entire creation record
After appropriate verification, deletion covers your app user record, associated personal information and all information belonging to your creations across our systems and processors acting for us. This includes prompts, source media, input and output images or videos, settings, template selections, task identifiers, status, timestamps, metadata, links, associations, derived files and every copy.
Independently of a deletion request, all creation data is routinely removed within 36 hours from input upload start, or from prompt submission if there is no upload. Outputs and related information use the same original deadline. Generation completion, a retry within the request, copying, internal transfer or a support exchange does not restart it.
The same scope applies in databases, task systems, logs, support messages and attachments, content reports, caches and backups, including copies held by processors on our behalf. Creation information does not become exempt when it is attached to a payment, safety or support matter. An exception for an independent necessary record cannot exclude its creation content, metadata or associations from removal.
Google's independently held payment records remain subject to Google's own purposes, obligations and policies. Your exported files also have the separate treatment explained above. These are distinct from copies processed for Soft Lane, which remain within the deletion scope and creation-data deadline.
Independent records and the response to your request
Limited independent records may need to remain for accounting, tax, a payment dispute, security, fraud prevention, a legal claim or another legal obligation. Their content, access, use and retention must be limited to the purpose that justifies keeping them. All creation content, metadata, task details and links or associations must be removed by the original creation deadline.
Such a record cannot be used to continue ordinary use of an app-user record that should be deleted. Independent installation-source attribution information is addressed in the Privacy Policy and does not contain creation data. Neither those records nor other retained user information are used for AI training.
Non-creation information that remains temporarily in a protected backup is isolated from ordinary use and removed through the applicable deletion process. If a backup is restored, the deletion must be reapplied so the information does not return to active use. Creation information in backups has the same 36-hour limit as the original record; the backup process cannot extend it.
We will explain any verification needed, handle the request within the period required by applicable law and tell you about a relevant retention exception. If we cannot complete a request in full, we will explain the reason and available options. You can ask about the information located, deleted or retained for a separate lawful purpose and exercise any further privacy or complaint rights available to you.
Abacus Homedale LLC provides this process for Soft Lane: Image To Video. Use support@softlaneai.org for follow-up questions or other privacy requests. Include the earlier correspondence or request reference where useful instead of resending private files.