What applies to a purchase
Soft Lane is being developed for Android and has not been released on Google Play. There is no public store link yet. This website displays purchase information but does not accept payments. When a purchase is available, review the actual offer in the app and the store checkout before deciding whether to buy.
The published one-time diamond packs are USD $3.99 for 200 diamonds, USD $12.99 for 900 diamonds, USD $39.99 for 4,000 diamonds and USD $109.99 for 14,000 diamonds. All users may buy these packs; a membership is not required. Purchased diamonds have no expiry. Applicable consumer protections remain in place, and an approved refund can lead to the corresponding benefit adjustment described below.
The final price, applicable taxes and purchase terms shown in the app and checkout take precedence over the website's price display. Review those details and the benefit being supplied before confirming. This does not permit us to remove mandatory rights or disregard the terms applicable to a purchase you already made.
Soft Lane has no subscriptions. Each purchase requires authorisation for the offer selected; buying once does not authorise recurring charges or another purchase. Keep the receipt and the relevant offer information if you may need to ask about what was supplied.
Purchase support for Soft Lane: Image To Video is provided by Abacus Homedale LLC. This policy supplements the Terms and the rules governing the actual store transaction. It does not replace mandatory consumer protections or require you to create a Soft Lane login. Your Google Play account is managed by Google separately from app-user records held by Soft Lane.
Tell us what the purchase should have provided
For a missing paid benefit, apparent duplicate charge, failed paid feature or another purchase problem, email support@softlaneai.org. Include an available Google Play order ID, the purchase date or approximate date, the benefit you expected and what happened instead. An app-user or transaction reference can help where one is available. If a detail is unknown, say so.
An order reference and explanation are enough to begin an enquiry. Do not send Google credentials, verification codes, complete card details or a full bank statement. Remove unrelated information from a receipt or screenshot. If further information is needed to locate the purchase or verify your connection to it, that request should be proportionate.
We review the circumstances, the accepted offer and the remedies that apply. An appropriate resolution may be restoring a missing benefit, correcting a transaction or entitlement record, or refunding a purchase. An artistic result that differs from your preference and a feature that is faulty, misdescribed or not supplied raise different questions; explain the actual problem so it can be assessed fairly.
The use of AI does not by itself rule out a valid defect claim. You may contact us even if you no longer have access to the app, and you can provide further relevant information if a decision appears to have misunderstood the issue. A good-faith request for review does not remove your statutory rights.
Refund requests and unrecognised charges through Google Play
For a payment processed through Google Play billing, the store offers a refund-request route. Its rules vary with the purchase, when and how you paid, and your location. Follow the current official guidance linked below for the route relevant to your transaction; this policy does not impose one store refund window on every purchase.
An unrecognised charge has a separate Google Play reporting process. Check the official guidance promptly to identify the appropriate store or payment-provider route. An accidental purchase by someone you know can require the ordinary refund process rather than a report of an unknown transaction. You can also contact us if the charge concerns Soft Lane.
We can investigate the app's purchase records and the service issue. Google and the payment provider control the parts of the payment process they operate, including how approved funds are returned and when they appear on a payment method. Consult the actual order and decision for status; we do not promise a fixed arrival time or approval of every request.
If an ordinary store process is unavailable, you can still tell us about a problem for which the law provides a remedy. A store's discretionary rules do not replace mandatory consumer rights, and using the store route does not require abandoning another lawful means of review.
An approved refund and its associated benefits
We recognise refunds approved by Google Play and reconcile the corresponding transaction and entitlement records when the store supplies the update. The benefit associated with a refunded or reversed purchase may be removed or adjusted to reflect that decision. Where a refunded pack includes unused diamonds, those diamonds may be adjusted as part of the same reconciliation. This is a consequence of reversing that purchase, not an expiry date for valid purchased diamonds.
The adjustment must concern the refunded item and respect the decision and applicable law. It does not by itself invalidate unrelated purchases or remove a statutory remedy. A mismatch between the store decision and the app record is something you can ask us to review.
If a refund is approved but a balance, charge or paid benefit still appears wrong, send the order reference and the relevant part of the decision, with unrelated information removed. We can examine the service record and any entitlement correction. The store or payment provider remains responsible for the timing and processing of funds within its payment systems.
We may investigate credible signs of unauthorised transactions, duplicate claims or deliberate payment abuse and take proportionate protective action. A disputed charge, an honest refund request or disagreement with a decision is not abuse merely because it asks for a review. Such a request does not require giving up a separate privacy right or valid purchase.
Deletion and a refund have different effects
Because Soft Lane has no subscription, a completed purchase does not create a Soft Lane renewal to cancel. Further purchases need their own authorisation. Uninstalling the app or deleting app-user data does not automatically submit a refund request for an earlier purchase, reverse that charge or erase Google's independent payment records.
You can ask for data deletion and purchase help at the same time. Tell support that both matters need attention so each can be handled for its own purpose. Resolving a payment question is not a condition for requesting deletion, and requesting deletion does not automatically forfeit an available consumer remedy.
Before deletion, keep any order reference or receipt you may need to identify an unresolved transaction. Removing app records can affect the information that links your device to earlier activity, so explain any missing paid benefit to support. We may need limited information to locate the transaction, without requiring a Soft Lane registration or your Google credentials.
An independent record may remain when necessary for accounting, a payment dispute, fraud prevention or another justified obligation. It cannot keep creation content, task details, metadata, copies or links beyond the original creation-data deadline. The deletion policy describes those limits and both ways to request removal.
Remedies protected by law
Nothing in this policy makes every digital purchase non-refundable. Applicable consumer law may provide remedies for faulty or misdescribed digital content, a service not supplied as agreed, or a right to cancel or withdraw in specified circumstances. Those rights remain available where the law provides them, including when a discretionary store refund period would not apply.
Where starting delivery during a statutory cancellation period affects a cancellation right, the purchase process must explain that effect and obtain the request, consent or acknowledgement required by applicable law. Reading this website is not that consent and does not waive the right. Any required purchase information or agreement copy must also be provided as the applicable rules require.
If you disagree with a purchase decision, reply to the support exchange or email support@softlaneai.org, identify the order and explain what should be reconsidered. You may provide relevant additional evidence without sending unnecessary private material. We assess the actual issue and the rights applicable to it rather than treating every request as the same kind of claim.
You remain free to use an available store review or an appropriate regulator, dispute process or court. Asking support for help does not suspend a legal deadline or require you to surrender those routes. The Terms give further information about responsibility, complaints and mandatory consumer protections.